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Shipping policy
Peppy Buddies Shipping Policy
GENERAL SHIPPING
At Peppy Buddies, we strive to provide reliable and efficient shipping services for all orders within Canada. We work with trusted carriers to ensure that your products are delivered promptly and securely to your specified address.
SHIPPING METHODS
We utilize a variety of shipping methods, including Purolator, Loomis, FedEx, Canada Post, UPS, and Canpar, to ensure the best possible delivery options for our customers. The specific carrier used for your order may depend on factors such as the shipping address, package size, and weight.
ORDER PROCESSING TIME
We aim to process and ship orders as quickly as possible. Orders placed before 4:00 pm EST on business days (Monday to Friday) are typically processed on the same day. However, please allow up to 5 business days for order processing during busy periods or unforeseen circumstances.
ORDER TRACKING
Once your order has been processed and shipped, you will receive an email notification containing the tracking details. This email will include a tracking number that you can use to monitor the progress of your shipment. Please note that it may take up to 24 hours for the tracking information to become available.
SHIPPING COSTS
Shipping costs are calculated based on factors such as the weight and dimensions of the package, the shipping destination, and the selected shipping method. The applicable shipping fees will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your order.
FREE SHIPPING
We are pleased to offer free shipping on select orders. Eligibility for free shipping may vary based on factors such as the order total, specific promotions, and geographic location. Please refer to the current promotions and information on our website to determine if your order qualifies for free shipping.
SHIPPING ADDRESS
To ensure accurate and timely delivery, please ensure that the shipping address provided during checkout is correct and complete. We are not responsible for any delays or issues that may arise due to incorrect or incomplete shipping information. If you need to make any changes to your shipping address after placing an order, please contact us immediately at support@peppybuddies.ca.
ESTIMATED TRANSIT TIME
Canada:
We strive to deliver your orders in a timely manner within Canada. The estimated transit times for different regions are as follows:
Please note that these are approximate transit times and can vary depending on the specific location and any unforeseen circumstances that may arise during the shipping process.
United States of America (USA):
For our customers in the USA, the estimated transit times are as follows:
Please keep in mind that these transit times are estimates and may vary depending on the specific destination and any unexpected delays that may occur during transit.
We strive to provide accurate delivery estimates, but please note that delivery times are not guaranteed and may be subject to factors beyond our control, such as weather conditions and carrier delays.
INTERNATIONAL SHIPPING
Peppy Buddies currently offers shipping services within Canada and the USA with free shipping options. We are delighted to provide our products to customers in these regions. However, at this time, we regret to inform you that international shipping beyond Canada and the USA is not available.
INTERNATIONAL SHIPPING
Peppy Buddies currently offers shipping services within Canada and the USA with free shipping options. We are delighted to provide our products to customers in these regions. However, at this time, we regret to inform you that international shipping beyond Canada and the USA is not available.
We understand that there may be customers from other countries who are interested in our products. While we do not offer international shipping options at the moment, we are actively working on expanding our shipping capabilities to cater to customers worldwide. We apologize for any inconvenience this may cause.
DIGITAL PRODUCT ORDERS
For digital product orders, the delivery will be sent to the email address provided by the recipient within 2-3 business days after order confirmation. Once the order is processed and confirmed, the digital product, such as a digital download, electric gift card or access to an online service, will be delivered electronically to the designated email address. Please note that digital products are not eligible for physical shipping and do not require a physical address for delivery.
CONTACT INFORMATION
If you have any questions or concerns regarding our shipping policy or your specific order, please contact our customer support team at support@peppybuddies.ca. We are here to assist you and provide any necessary assistance or information.
Address:
Peppy Buddies
70 Esna Park Dr, Unit 9-10, Markham, ON L3R 6E7, Canada
